I booked a flight over Cebu Pacific’s online facilities last 12 July and failed to pass the stringent credit card verification protocol.
Booking now requires posting a verification code which I did not correctly provide as the 3 digit numbers in my card were not that legible.
Fortunately, there is a voice hotline that provides assistance to troubled users. Without waiting for long which is common to customer service hotlines in the Philippines, Tyrone patiently assisted me with my transaction shifting from a self-service credit card entry to a manual posting. He offered to book, check credit entry and confirm my flight details.
Through his guidance, I was able to book a seat flying early morning the next day.
He missed out though on one item which can be partly attributed to me. One of my email address letters may have been interchanged failing to send my ticket details. But I got the code verbally which allowed my successful self-service check in at the NAIA Terminal 3 next day.
The Filipino consumer is not totally helpless. Thanks to the increasing consciousness to treating the customers as king. That particular instance, Tyrone and Cebu Pac surely delighted me.
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