Friday, September 28, 2018

First Moments of Truth. First Time Experiences

First moments of truth. Beef ramen at Mooring Lake Ramen in Sta. Cruz for P150.0. Clean barber cut at Barber's Playground for P60.0 along Masangkay st. Point to Point bus ride from Araneta to Terminal 3 for P100.0 in 30 minutes, solo rider. Puerto Princesa International Airport. Holiday Suites and Go Hotel. The 8 km multicab ride for P15.0. Authentic Vietnamese cuisine at Pho Saigon for P250.0.
All positive satisfying 1st time experiences you'd like to retry and validate for consistency.


























Decades after the last memorable visit to a place and goes back for a short stay, how does one brace himself for the re-visit?

Using the "First Moment of Truth" model where personal impressions are created from the first few seconds of interactions with various touch points (entrance, surroundings, guard, reception, other people, facilities, process etc) the sights, sounds and experience trigger reactions.

Depending on how the moments of truth appeal to our senses, emotions, values and memory, reactions can either be positive, negative or simply neutral.

Conscious of this process, I allow the feelings to surface validating, reinforcing or refuting the outcome.

How was it when you picked up your luggage? When you look for a ride to the plaza, who were offering and at what price? When you reach the highway, what messages were intruding?

After finding your bearing, what images register and form an impression? Attractions like the plaza, church, bridge, public market, restaurant, hotel, local flavor and the people. Store them as a benchmark for the next visit.

The 1st few seconds of the moments of truth are precious as their impressions last.

Capture to document and to share. Not to forget to secure your pack.

The thrill of discovery when traveling adds to the enjoyment.

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