|SSS in January 2013.|
Friends suggested online payment which is not available, payment through BAYAD Centers and accredited banks which is feasible but posting in not posted online (max 3 months waiting) and Saturday morning payment if offices are open which is most acceptable.)
August 23, 2013 PAGIBIG
|Home Development Mutual Fund Members after a calamity|
Commenting while waiting for my turn.
Even way past the official time, the service staff continued to serve those queued for transactions. They truly are serviced oriented. Volume is just beyond what the norm can handle. Three groups of members get preferential treatment: the senior citizens, pregnant and the physically challenged. Anytime, they can cut in the line and as part of the norm, the rest understand and accept. There are times when there are no transactions in some counters, they would call in those in the other.
October 8, 2013. I returned to the PAGIBIG HDMF office at Murphy to validate the consolidation of my payments from various employers. Counted no 28 at the line at Counter 4 under "Life", I was observing how all the frontliners were dealing with the members. I appreciate that the leads facing the members are data driven and very proficient with their processes. They provide clear directions on who to see and what to expect at the next step. That was sufficient consolation for me even if my objectives for the visit took more than 2 hours to complete. There simply are too many members needing PAGIBIG support.