How am I ending 2010 memorably? By all indications, it would end bland, lacking in stimulation.
In between the program, I dropped by the warehouse office where I spotted 2 RTM engineers drafting an email of their report to their manager. They have been recently recruited 2 months ago for a new position that is technical in nature. They went through a rigid recruitment specified by no less than the Chief Executive. They are young, technically competent with an open and fertile mind, polite, articulate and inquisitive.
It started with a simple probing question, “Have you created the model output?” It took a while before they could answer “Yes” or “No” indicating they were processing the question until they said, “Not yet.” That led to more disclosures on the struggles they had to live with which tempted me to introduce spontaneously a mini module on Input-Process-Output and roles each one of us play-me, them, their internal suppliers and ultimate internal customers included. A high performing organization at the minimum requires that each player does their role well, very well.
The manner they said “Thank you! Can we have more ? Will you give us an orientation?” has more than compensated the appreciation I received from hours of facilitation I handled this 2010. It was as if in a casual, spontaneous, unplanned moment, "Here comes a face (me) bearing gift making us novice realize that we have untapped resources that can fill in the gaps and expedite the fulfillment of our task."
This incidence summarized to me how my 2010 was. It gave me a foundation on how I should look at 2011 created just in a party that I was invited in and in a session that just transpired by chance.
Here's to a better year for all of us!
Posted at www.tochs.blogspot.com picked up at the Notes of FBook.